Talk about these clients with
Oct 30, 2023 0:29:54 GMT -6
Post by parvej64 on Oct 30, 2023 0:29:54 GMT -6
Bang They Point to Lack of Optimization Another client reported that his boss received an attractive offer and the agency was very strict with him. When asked what they would do better they told us to wait a few weeks and then they sent us a list of things to implement but not individually for the customerInstead, they sent ready-made lists to everyone. To me this is a farce. Furthermore, access to experts proved to be very limited. Eight Personnel Changes Large organizations have dedicated customer service staff.
There are many customers and many such people. These employees want to develop and advance and sometimes they change companies or positions. What does it look like from the other side? Customers are accustomed to such a person, his photo retouching working style, trusting him, and changing the employees who contact him may but not necessarily be a reason to abandon cooperation. My company is small. In addition to me, I have one expert, three copywriters, and programmers. I am directly responsible for contact with clients and no one else.
The company was based on me and I knew that if I wanted to leave it the customers would probably do the same. They trust me and want to work with me. This is what creates a good relationship and communication between us which translates into a fruitful collaboration. Solution I have no experience with this but I think: Implement it correctly in every project a new person takes over a former employee who held the position Have a conversation with the client about this topic Maybe also have a video interview during which the new employee will be introduced This all provides a good opportunity to calm things down.
There are many customers and many such people. These employees want to develop and advance and sometimes they change companies or positions. What does it look like from the other side? Customers are accustomed to such a person, his photo retouching working style, trusting him, and changing the employees who contact him may but not necessarily be a reason to abandon cooperation. My company is small. In addition to me, I have one expert, three copywriters, and programmers. I am directly responsible for contact with clients and no one else.
The company was based on me and I knew that if I wanted to leave it the customers would probably do the same. They trust me and want to work with me. This is what creates a good relationship and communication between us which translates into a fruitful collaboration. Solution I have no experience with this but I think: Implement it correctly in every project a new person takes over a former employee who held the position Have a conversation with the client about this topic Maybe also have a video interview during which the new employee will be introduced This all provides a good opportunity to calm things down.
